Replacement & Exchange

Eligibility

We accept replacement or size-exchange requests within 1 day of delivery, provided the boots are unworn, in original condition, and in their original packaging with tags intact.

Damaged or Wrong Item

If you receive a damaged, defective, or incorrect product, contact us within 24 hours of delivery with photos of the item and packaging. We will arrange a free replacement.

Size Exchange

Ordered the wrong size? Reach out to us on WhatsApp with your order number. Our team will guide you through the exchange process, subject to stock availability in the requested size.

Model Exchange

Currently, we do not provide model exchanges. Once you have ordered and received a particular model, it can only be exchanged with the same model , if the received model is defective or damaged.

How to Start a Request

Message us on WhatsApp or email spikeinternational2026@gmail.com with your order number, and our team will confirm the next steps.

You can also start a request directly from an order on your Orders page once the order has been delivered.

No Refund Policy

Spika India follows a no-refund policy. Please see our No Refund Policy for complete details.

Replacements and exchanges remain available under the conditions mentioned above.